Return Policy

Please  Read our Human Hair  Policy

At Netboxx Hair, we are committed to providing our customers with high-quality human hair wigs and products. Please review our policy regarding returns and exchanges:

No Refunds / Exceptional Exchanges Only
We do not offer refunds on wigs, extensions, or hair products. However, exchanges will be considered under exceptional circumstances, such as:

• The hair or wig arrives damaged, defective, or incorrect.
• The item you received differs from what was ordered.

Exchange Process
To initiate an exchange, please contact our customer support team. Once your inquiry is received, a member of our team will reach out to you for further assistance. To expedite the process, please provide clear images or a video showing the issue with the product.

Investigation and Resolution
Our team will thoroughly investigate your case. If the issue is found to be valid, we will provide you with a return label to exchange the unit for a replacement.

Thank you for your understanding and cooperation. We strive to ensure your satisfaction with every purchase from Netboxx Hair.